[Chaos-l] Canon customer service

[Mark Lerch]

Maybe some of you will find this useful:

As some of you know, at the end of MASP I stomped on the USB cable attaching my laptop to my brand new Canon 40D DSLR.  It completely broke the USB socket inside the camera, rendering it unusable.

Monday I filled out a repair ticket online and sent it overnight to the factory in New Jersey.  Wednesday I received an email stating they were working on it and that the cost to me would be nothing.  Last night I received an email with the FedEx tracking number for the return to me - overnight - to come back today.

Free repair, free overnight shipping, a 3 day turn-around - all to fix something which was due to my own damage, which I clearly stated on the repair form.

I'm impressed.

Mark

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