[Chaos-l] Canon customer service

[Jayme Hanzak]

It's nice to know that a company will stand behind it's product no matter what. 

Jayme 

----- Original Message ----- 
From: "Mark Lerch" <mark.lerch at quest.com> 
To: chaos-l at rtpnet.org 
Sent: Friday, November 14, 2008 9:46:19 AM GMT -05:00 US/Canada Eastern 
Subject: [Chaos-l] Canon customer service 




Maybe some of you will find this useful: 



As some of you know, at the end of MASP I stomped on the USB cable attaching my laptop to my brand new Canon 40D DSLR. It completely broke the USB socket inside the camera, rendering it unusable. 



Monday I filled out a repair ticket online and sent it overnight to the factory in New Jersey. Wednesday I received an email stating they were working on it and that the cost to me would be nothing. Last night I received an email with the FedEx tracking number for the return to me – overnight – to come back today. 



Free repair, free overnight shipping, a 3 day turn-around – all to fix something which was due to my own damage, which I clearly stated on the repair form. 



I’m impressed. 



Mark 


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