[Chaos-l] Canon customer service

[Jim Scarborough]

I had a similar experience with a broken Canon flash unit.  The foot broke
when I dropped camera and flash from an unbalanced end-table. They fixed it
no charge.

2008/11/14 Mark Lerch <mark.lerch at quest.com>

>  Maybe some of you will find this useful:
>
>
>
> As some of you know, at the end of MASP I stomped on the USB cable
> attaching my laptop to my brand new Canon 40D DSLR.  It completely broke the
> USB socket inside the camera, rendering it unusable.
>
>
>
> Monday I filled out a repair ticket online and sent it overnight to the
> factory in New Jersey.  Wednesday I received an email stating they were
> working on it and that the cost to me would be nothing.  Last night I
> received an email with the FedEx tracking number for the return to me –
> overnight – to come back today.
>
>
>
> Free repair, free overnight shipping, a 3 day turn-around – all to fix
> something which was due to my own damage, which I clearly stated on the
> repair form.
>
>
>
> I'm impressed.
>
>
>
> Mark
>
>
>
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